For a LoloBuy order cancellation or warehouse item return, start with the item’s current order status and the seller’s eligibility requirements. If an already-dispatched parcel is being returned by a carrier, use the returned-parcel guide.
Choose the request that matches your situation
| Situation | What to check |
|---|---|
| Not yet purchased | Cancellation option and current processing status |
| Purchased but not stored | Seller response and the item’s progress |
| Stored in the warehouse | Seller return terms, condition and application deadline |
| International parcel already dispatched | Parcel status and the separate after-sales route |
Use My LoloBuy → My Orders to locate the exact item. A cancellation request is not proof that a seller has stopped dispatching it. Keep the request reference and watch its outcome.
If the international shipment is coming back, use parcel returns instead of assuming an item cancellation will stop it.
Check whether a warehouse return is eligible
For an item that has been shipped by the seller, wait for Stored status before applying for the warehouse return. The application window is within 5 days of storage. Check the timestamp promptly when it arrives.
Seller return or exchange support and the item’s resalable condition matter. Used-item purchases and warehouse-sale items are excluded from this return route. Do not assume every listing offers an unconditional return.
Use the QC checklist as soon as images are available. A quick decision leaves more time to ask about an unclear size label or a missing part.
Submit a specific reason and preserve evidence
Keep the order number, listing option, storage date and relevant photos together. Explain whether the request is a change of mind, wrong option, visible defect or missing component.
For a mismatch, show the comparison clearly: the selected size in your order beside the size label received. Ask which return action applies and whether additional evidence is needed. Do not remove labels or request packaging disposal while eligibility is unresolved.
A useful message format is:
Order [number], stored on [date]. I selected [option]. The warehouse image shows [difference]. Please confirm return or exchange eligibility, the deadline and any charges before proceeding.
Separate acceptance, seller processing and refund
A request being accepted for handling is not the same as a completed refund. Once a paid cancellation or return is approved, refunds normally go to the LoloBuy balance; some payment-status exceptions may use the original payment method.
Seller-stage refunds can take approximately 7–15 days, depending on the seller. Treat this as an estimate, and read the outcome and refund entry for your order. Confirm any return delivery or other deductions rather than assuming all charges come back.
Keep the original payment, request response and refund record in one folder. If a number does not match, ask for a breakdown with the order reference.
Check the next step before buying a replacement
Wait for the return decision before ordering another version unless you are willing to keep both. A replacement order has its own payment, QC review and shipping eligibility check.
For a problem discovered at your home, follow the abnormal item evidence guide and after-sales application steps.
Common return questions
Can I return anything within 5 days?
No. The warehouse window does not remove seller eligibility requirements or excluded order types.
Does clicking cancellation guarantee an immediate refund?
No. The purchase stage and seller involvement affect processing. Follow the actual decision and balance record.
Can I ship the item while a return is unresolved?
Resolve the return request first. International dispatch changes the situation and may add costs that a warehouse return would avoid.