BUYING & PARCEL GUIDES
LoloBuy Buying & Parcel Guides
Choose a guide for the step you need to complete: place an order, check warehouse photos, request an item return, compare delivery quotes or handle a parcel problem.
How to Buy on LoloBuy: Product Link, Payment & Shipping
Learn how to buy on LoloBuy: choose a product option, pay for the item, review warehouse arrival and arrange international parcel delivery.
LoloBuy QC Photos: What to Check Before Shipping
Review LoloBuy QC photos before shipping: match size labels, colour, quantity and visible condition to your order, and request missing evidence.
LoloBuy Returns & Cancellations: Order and Warehouse Steps
Check LoloBuy item returns and cancellations by order status. Review seller eligibility, warehouse return requirements and refund records before applying.
LoloBuy Shipping Restrictions: Items and Route Eligibility
Check LoloBuy shipping restrictions for perfume, liquids, batteries and electronics. Confirm the exact item, destination and route eligibility before buying.
LoloBuy International Shipping: Compare Routes and Parcel Costs
Compare LoloBuy international shipping options for your destination using the parcel's contents, packed weight, dimensions and current route terms.
LoloBuy Import Costs: Customs Records and Destination Rules
Prepare accurate purchase and parcel records for a LoloBuy international delivery, and check import taxes, duties and carrier fees for your destination.
Receiving a LoloBuy Parcel: Delivery and Unboxing Checks
Check a LoloBuy parcel at delivery and unboxing. Match the contents to your order, document visible problems and retain packaging before confirming receipt.
LoloBuy Wrong, Damaged or Missing Items: Evidence Checklist
Document wrong, damaged or missing LoloBuy items. Match photos, labels, quantities and weight records to the exact problem and its order or parcel number.
LoloBuy After-sales Requests: Submission and Follow-up
Prepare and submit a LoloBuy after-sales request against the correct order or parcel. Check reporting dates, attach evidence and track the proposed resolution.
LoloBuy Parcel Returned: Find the Cause Before Reshipping
Handle a returned LoloBuy parcel: locate it, request the return reason and cost breakdown, inspect returned contents and resolve the cause before reshipping.